Payment methods
Orders are paid at checkout with a major credit or debit card. The payment methods we can accept are shown on the checkout page before you enter any details; that list is set by our payment provider and may change without notice.
When your card is charged
Your card is authorised when you place the order and charged when the order is accepted for dispatch. If an item turns out to be unavailable we release the authorisation in full and tell you by email.
Currency
All prices and charges on this store are shown in US dollars (USD). If your card is issued in another currency, your bank applies its own exchange rate and may add a conversion fee. That amount is set by your bank, not by us.
How card details are handled
Card details are entered on the payment provider own secured page and are never stored on this store. We receive only the result of the authorisation, approved or declined, together with the card type and the last four digits.
Declined payments
A declined authorisation stops the order until it is resolved. No order is created and nothing is charged. If you see a pending amount after a decline, it is a temporary hold placed by your bank and it drops off on its own.
Duplicate or unrecognised charges
If you believe you have been charged twice, or charged for an order that was never confirmed, email us with the order number and the date. We check the transaction with the payment provider and refund any duplicate in full.
Refunds
Refunds are issued to the original payment method only. They are submitted within the window stated in our Returns & Refunds Policy. The time a refund takes to appear on your statement is set by your bank, typically three to ten business days.
Sales tax
Sales tax, where it applies, is calculated at checkout from the delivery address and shown as a separate line before payment. The total shown on the checkout page is the amount charged.